Minimum of 2 years as Registered Nurse or 4 years as a Licensed Practical Nurse.Associate’s Degree from an accredited School of Nursing and State of Tennessee License are required.Creates and sends correspondence to patients per Provider’s request regarding test results, diet or lifestyle changes.Reviews charts of patients requiring or requesting call back.Prioritizes callbacks based on need as determined by review of information given by patient, physician, or others.Telephone duties will typically involve triaging patients with acute medical needs via telephone conversation, scheduling appropriate medical appointments for patients, and communicating necessary information to providers and other medical offices.Returns calls and/or portal messages, and/or routes calls and messages to appropriate clinic staff or physician to take appropriate action.This includes receiving a list of calls, reviewing charts, prioritizing call backs, routing calls to appropriate clinic staff for call back, and routing calls/requests to the appropriate clinic staff.

The Phone Nurse position provides patient services for patients who either need to be called by the clinic, or who initiate a call to the clinic related to their health care needs.

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